FINDING A SERVICE
How do I know which service to get?
One way to narrow down what you’d like is to first ask if you want the interior, exterior, or both done to your vehicle. Then you can either look at our Services tab on our website onsitedetail.net, or call us. We have different services for various levels of work for all aspects of the vehicle.
I have a unique situation, what’s the best way to find a service for it?
All of our services are on our website, but if you have something unique it helps to call us. Our phone number leads right to the office and can lead to immediate help.
What size is my vehicle?
Small vehicles are like sedans. Medium vehicles are slightly larger but have two rows of seats, like a Subaru Crosstrek. Large vehicles include any with three rows of seats and pickup trucks. XL vehicles are vehicles such as fifteen-passenger vans. Here is a link to some size examples.
Do you do paint repair?
To an extent. We can take care of minor paint correction like swirl marks and light scratches, but we cannot repaint a vehicle. If the repair includes needing actual paint, we cannot do it.
Are in-shop services and onsite mobile details different in cost or quality?
The quality is the same either way- we want to do our best to meet your needs! Prices are not different- however, if we are going to you there may be a travel charge.
I’m looking to do an Hourly service. How long will it be?
Hourly services depend on what you want done and the condition of the vehicle. For a better estimate, you can send photos to our phone number 801-412-9274 or our email at email@example.com. A detailer will review them and send back an estimate. You can also stop by our shop during office hours 9-5 on weekdays (though it is highly recommended that you call in advance to make sure someone is available).
Are you appointment only?
Yes. However, feel free to call us as sometimes we can have same-day openings!
What is your availability?
We are available early mornings until about 5 or 6 starting times on weekdays for Mobile services. In-Shop begins around 9am and vehicles would have to be collected by 5pm on weekdays. Saturdays are often not available as they are for state work. Sundays we are closed.
How far out are you scheduled?
We are often three to five days out in the schedule, but some services can be fit in if they’re small, or they can be put on the standby list. It’s best to call in advance, but call either way! Sometimes we do have availability same or next day.
Where are you located?
We are located at:
435 W White Pine Drive (5190 S)
Murray, UT 84123
What is the best way to make an appointment?
There are two options:
- Fill out a Request Form here: https://onsitedetail.net/schedule-appointment/
- Call us at 801-412-9274 ext. 1
Do Request Forms guarantee my spot?
They do not guarantee your ideal spot. However, we try our best to accommodate what you are looking for.
Can I add to my detailing service?
If we have time, sure! Otherwise you are best off getting exactly what you want down on the schedule the first time around, since the detailers may have other appointments. For big additions like a second vehicle, we suggest a second appointment.
Can you do more than one vehicle for an appointment?
We certainly can! Just let us know you want more than one vehicle done so we can make time for them.
Is there a discount for doing multiple vehicles?
Typically no. However, if you are looking for a regular service or a fleet service let us know and we can discuss price.
Why do you need my email?
We send digital receipts to client emails if requested. We do almost everything paperless to be more efficient. We do NOT sell customer information. We are a small business and we protect your information.
Why can’t you schedule exact times for mobile details?
No job is the same as another, so we ask for some room between appointments in case the detailers get stuck with a difficult job, traffic, or other things out of our control. We try to schedule detailers to be in the same area to help minimize the risk of tardiness (so we don’t have someone working in Ogden trying to get to Provo, for instance). This works both ways, however, as sometimes detailers get done early with an earlier appointment and can arrive sooner than the 1 hour window provided to do your detailing service, if your vehicle is ready for us of course!
THE $30 DEPOSIT
What is your deposit policy?
We ask for a $30 deposit ($32.18 with tax) to hold the appointment spot. This deposit goes towards the final balance and is not an additional fee. This is for peace of mind on both ends- it lets us know you are serious about the service, and helps keep us accountable.
In the event that you need to cancel, we ask for a 24 hour notice. If you let us know 24 hours in advance we can either keep your deposit on reserve for a new appointment or refund it. Cancelling the same day will mean you forfeit the deposit, though rescheduling may help keep it reserved and special circumstances may allow a refund.
Can I pay in advance?
You can but we do not recommend it. The deposit helps hold the appointment, and the rest is paid after the service is done so you can review it.
I’m paying the deposit online but don’t have a PayPal account, and I do not wish to make one.
No problem! You do not need a PayPal account to use it, just choose to continue as a guest when prompted.
I don’t feel comfortable paying the deposit through the link on the website. How else can I pay?
We take payments over the phone, or you can come pay the deposit in person.
PAYING FOR SERVICES
How does payment work? Do I pay everything up front?
We take a $30 appointment deposit before the appointment, which goes towards the final balance. After the service is completed you can pay the detailer directly (they can take cash, check, or card). If something happens so this isn’t possible (such as you not being there) you can prepay over the phone by calling us at 801-412-9274. We can also keep your card on file to make future transactions quick, easy and convenient.
Are there any additional fees?
The only other charges outside of service prices are travel charge if applicable. Service prices do not include tax, or optional tip.
Are tips required?
Tips are optional, but greatly appreciated. Our detailers make a fair wage whether they get one or not, but tips help them know they did a good job and is a good motivator. 100% of their tips go to them.
What’s an Extra Dirty charge?
Some vehicles are in very bad condition and will take the detailer a lot longer to clean than average. If the detailer will need to go late on an appointment, they will charge an Extra Dirty charge, which is $75 per man hour over. However, the detailer will not do this without informing you first and getting your authorization to work longer!
Can I pay the detailer?
Yes! The detailers can take payments in card, cash, or check.
What if I can’t be there to pay at the end?
We understand things come up. If you have to leave during the service, just let your detailer know. We will then call you later for payment over the phone.
What methods of payment do you take?
We take card, cash, or check. We accept Visa, Mastercard, Discover, and American Express. We do not accept Venmo or other transfer services at this time.
I’m paying cash, will I get change?
Our detailers do not carry cash on them, and our shop does not have a register to hold cash. Therefore when paying we cannot give change. Any extra money paid to the company would be given as a tip to your detailer.
Example: Your service was $140, you have $150. The extra $10 would go to your detailer.
BEFORE THE APPOINTMENT
The weather is bad, what happens then?
When weather causes issues we communicate with you to figure out a solution. If you have a space they can do the detail in such as a garage we will go ahead. If you want to reschedule, we will do so at the next best convenient time, and your deposit will follow the service (you won’t lose it or be charged for another).
How should I prepare for my detail service?
Clear your car of personal belongings or any excess trash, though we also provide bags to put items in. Make sure the vehicle is somewhere legal for us to be at and that there is room for the detailer to get to all sides of the vehicle. We provide our own water and power, so no need for hookups. Read this blog post to find out more on how to be ready for us.
I can’t be there to pay for the end of the appointment. Should I reschedule?
Not necessarily. If you know you will not be there and are fine with a detailer working on your vehicle, you can call the office to prepay and/or put your credit card on file. With your card on file we can go ahead and get the detail done. We will call you after to confirm the total before charging your card. If you are not comfortable with that, we suggest rescheduling.
DURING YOUR APPOINTMENT
Where is my detailer??
Detailers have a one-hour arrival time, which your scheduler should make clear. A detailer, for example, who is scheduled for 8am should arrive no later than 9am to an appointment (though they are encouraged to be early). However, if it goes past this hour or it’s anticipated they will be late, the detailer or office staff will contact you and inform you. If you’ve not heard from the detailer and they are late, call the office at 801-412-9274 so they can find out where the detailer is. We have GPS trackers on each mobile van so we can find out quickly their location and let you know.
How will I know they arrived?
Most of the time the detailer will need to contact you to confirm the details of the job but if you are not available or will not be present we can add a note to the appointment to have the detailer call you upon arrival or when they are on their way.
How long can I expect my vehicle to take?
In-shop jobs take a various amount of time depending on the vehicle and what you’d like to have done. Call for estimates!
Can I drop it off earlier?
Yes! If you drop it off before we open at 9am, you can put the keys through our mail slot.
Do I need to pay a deposit for in-shop?
Yes, this helps secure our time slot for you and lets us know you are serious about the appointment. Deposits always go towards the final balance.
Can I stay in the shop?
Certainly! We have a space for you to sit down, and have accommodations such as complimentary drinks and wifi.
WATER AND EQUIPMENT
What kind of water do you use?
We use de-ionized reverse osmosis water, which is purified multiple times so it leaves no hard water spots.
Do you need water or electric hookups?
Nope! Our vans are equipped with water tanks and generators so we can go anywhere and help with any job.
What product do you use for (insert service here)?
We use many different professional grade products from various companies. Please call us or contact us for product information at 801-412-9274.